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Fire Damage Restoration Chicago

Smoke emergency · Reachable every hour of the year

Emergency smoke damage cleanup in Chicagodon't start wiping yet

Smoke from an unknown source is a fire until proven otherwise: leave and dial 911. When firefighters have finished and you are looking at gray walls and a stinging smell, this page covers tonight's decisions. How residue is actually cleaned is explained on the [smoke damage cleanup service page](/services/smoke-damage-cleanup/).

Call Now(872) 873-0145

This site refers callers: the person you speak with works for an independent contractor.

  • Unknown smoke: dial 911
  • Keep fans and furnace off
  • Protect sensitive lungs
  • Hands off the walls

Key facts: Emergency Smoke Damage Cleanup

  • If you do not know where smoke is coming from, treat it as a fire: leave and call 911 [1].
  • EPA identifies children, older adults and people with heart or lung disease as more sensitive to fine particle pollution [2].
  • Illinois guidance says to photograph damage before cleaning and keep damaged valuables until the adjuster sees them [3].
  • EPA warns that ozone for odor control must only be used in unoccupied spaces [4].
Smoke-stained corner around an open window

Stay or go

Should anyone sleep in a smoky home tonight?

Soot is made of fine particles, small enough to be carried deep into the lungs, and it can aggravate asthma and heart problems [2]. A stuffy nose and a sore throat are a signal to leave, not something to tough out. Children, older relatives and anyone with a heart or lung condition should spend the night elsewhere [2], even if the burned room is on another floor. Those with chest pain or trouble breathing need medical care right away.

For a very small event that officials have fully cleared, some households do choose to stay in a closed-off part of the home. Fresh air in the bedroom is the deciding test. If the smell is strong where you would be sleeping, or residue has reached the bedding, make other plans. The stay-or-go guide walks through that choice with more detail. Pets breathe the same air, and birds are especially vulnerable, so take them with you.

Hands off

Why a helpful scrub can make things worse

The instinct at midnight is to grab a wet rag. Resist it. Some residues smear into a permanent-looking streak the moment they meet water or an ordinary sponge, and a wiped wall can look worse than an untouched one. Household sprays can add their own film, and scented candles or aerosols merely hide the odor while you inhale what is still there.

Leave ceilings and walls alone tonight, and avoid sitting on upholstered furniture or dragging soft goods from room to room. Each pass carries fine residue to a clean surface. Your first job with those surfaces is documentation: Illinois guidance asks for photographs before cleanup begins [3]. In a home built before 1978, there is another reason for patience, because old lead paint can be disturbed when sanding or scraping, and that kind of work falls under EPA rules for contractors [5].

Moving air

Keep the furnace and fans from spreading it

A forced-air system is a superb delivery service for soot. In a Chicago bungalow with the furnace in the basement, or a flat with ducts rising through a shared chase, one blower cycle can send residue into rooms the smoke barely reached. If officials have left the system in your control and it is safe to reach the thermostat, set the fan off and leave it off until someone has looked at the equipment. Skip ceiling fans and box fans as well.

Winter makes that advice harder. If turning off the heat would leave the building dangerously cold, say so on your call, because it changes the plan for the plumbing as well as your comfort. Opening a window for a short while is reasonable once a building has been cleared and the weather allows, but a home that is already broken open needs securing, not more ventilation. Tall tower residents should ask building management about shared air systems, since those controls are not yours to operate.

Tonight's call

Describing smoke damage over the phone

Nobody can judge residue by ear, but a few details help the independent contractor who picks up. Say what burned, if you know: a pan on the stove, a couch, wiring, a neighbor's kitchen. Explain how far the smell and any visible film traveled, and whether it looks dry and powdery, greasy, or sticky. Add whether firefighters used water, whether anyone is still living there, and whether the furnace ran during or after the fire.

Mention the building too. A tower may restrict when work happens and which elevator can be used. A vintage courtyard building has shared corridors and old shafts, and a greystone flat may have a back stair that fed smoke between floors. Ask what can be stabilized now, and what is better handled once the insurer has seen the damage. Take notes, and ask for the name of the company you are speaking with.

Before bed

Twenty minutes that make tomorrow easier

  1. 1

    Walk and shoot

    Once entry is allowed, film each room slowly, including ceilings.

  2. 2

    Bag essentials

    Take sealed medicine, documents and clothes from the cleanest closets.

  3. 3

    Close doors

    Shut off unaffected rooms from the smoky areas.

  4. 4

    Leave a note

    Tell others in the building who to phone and where you are staying.

Food and medicine

What smoke has made unsafe to swallow

Open food, anything in permeable packaging and medicine left out where heat or soot reached it should be treated as unsafe. A sealed-looking box of crackers can still smell of burning plastic days later. Do not taste things to check them. Set aside what you can for the record, and photograph the rest with labels showing, because the adjuster may want to know what you discarded. Call your pharmacist tomorrow about replacing prescriptions, and tell your insurer you are doing so. Keep the receipts [3].

Odor quick fixes

Be wary of a same-night ozone offer

A strong smell makes people want an instant cure, and ozone machines get sold as exactly that. EPA warns that ozone used for odor work should run only in unoccupied spaces, and it can damage rubber, fabrics and artwork [4]. Never run one in a home where anyone is staying, and don't accept odor treatment as the first step. The source of the smell is residue, so residue has to be dealt with first. If a persistent smell is what you are facing weeks from now, the lingering odor guide is the better read, and the soot guide explains what is on your walls.

Tomorrow

Daylight jobs for a smoke-damaged home

Report the loss to your insurer if you have not yet done so, and ask whether additional living expenses apply while the home is not livable [3]. Walk the building with fresh eyes and a fresh nose, since people who slept elsewhere often notice the smell far better after a night away. Check drawers, closets and the areas around outlets for traces of residue.

If the fire was elsewhere in your building, ask management when the hallway, stair and shared ventilation will be cleaned. A freshly cleaned unit can pick up residue again from a dirty corridor. If you rent, tell your landlord what you observed in writing, and report your belongings to your renters insurer. The smoke cleanup service page covers what happens once work is approved. Set soft items you cannot easily replace to one side rather than washing them yet, so that they can be reviewed. If items will need to leave the building, the pack-out service page explains how it works.

FAQ

Urgent smoke questions from Chicago residents

A neighbor had the fire. Why does my apartment smell?

Smoke follows stairs, shafts and gaps between units. Tell your landlord or association, take photographs and call your own insurer about your belongings.

Can I wash smoky clothes tonight?

Hold off. Set them aside until the adjuster has seen them or your insurer says otherwise, since a home washer may set stains and odor.

Will an air purifier make it safe to stay?

No appliance replaces clearing the home and removing residue. If the air bothers anyone, leaving is the safer move.

Can I get someone on the phone on a holiday?

The line is open around the clock on all days of the year. It connects you with an independent contractor, who can discuss when work could start.

Sources and citations

  1. [1]Ready.gov — Home fires
  2. [2]U.S. EPA — Particulate matter basics
  3. [3]Illinois Department of Insurance — What to do after an insured homeowners loss
  4. [4]U.S. EPA — Ozone generators that are sold as air cleaners
  5. [5]U.S. EPA — Lead Renovation, Repair and Painting Program

Safety checklist

Can you still see or smell fresh smoke?

A haze with no known cause, or smoke returning after firefighters have left, calls for 911 and not a cleaning crew. Walk out, closing doors behind you if that is quick, and make the call from the street [1].

  1. Leave first, then phone 911 from outside
  2. Stay beneath the smoke layer on your way out
  3. Wait for a fire official to clear re-entry
  4. Report any smoke that comes back

Smell of smoke, nothing burning

Talk through the smoke before you clean

Once officials have cleared the building, ring the line and describe what burned and how far the haze went. An independent contractor can advise on next moves.

Call now(872) 873-0145
Call Now(872) 873-0145